Refund policy

Return & Refund Policy – Bobbi’s Basics

At Bobbi’s Basics, customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order.

Return Eligibility

To qualify for a return:

* Items must be unused, unworn, and in their original condition.
* Items must be returned in their original packaging where applicable.
* Proof of purchase or order confirmation is required.

Non-Returnable Items

* Gift cards
* Personalized or customized products
* Clearance or final-sale items
* Items that have been used, worn, altered, or damaged after delivery

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within 5–10 business days. Additional processing time may be required by your bank or payment provider.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order details and photos of the affected item.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Contact: bobbie12081971@gmail.com